Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
Abou the Role:
We are seeking a dynamic and detail-oriented Last Mile Logistics Manager to oversee and optimize the performance of our delivery operations across the Northern Europe Cluster, covering the UK & Ireland markets.
This role is based in Lisbon, with regular visits to our warehousing and carrier partners located in UK and Ireland.
The Last Mile Manager will report directly to the Team Lead for Warehouse to Delivery for Northern Europe.
What You'll Do:
- Manage and develop the performance of our last mile partners (Evri, DPD, UPS, Rhenus, GLS, 2MD), ensuring adherence to SLAs and stability of operations.
- Ensure a cost-effective last mile setup that balances cost efficiency and customer experience.
- Oversee the daily flow of outbound shipments, aligning with carriers and warehouse teams to secure outbound capacities.
- Troubleshoot delivery issues such as delays, missing items, damages, or tracking inconsistencies.
- Own and drive continuous improvement projects with carriers and internal stakeholders.
- Measure and improve logistics KPIs such as OTIF, Lead Times, NPS Delivery, and Damage Rate.
- Proactively identify bottlenecks and propose solutions to optimize the last mile journey.
- Ensure flexibility in the setup to handle both peak and off-peak volumes efficiently.
- Act as the primary contact for carriers while collaborating closely with warehouse operations, Customer Service, and internal teams (Business Developers, Network Design, Finance, IT).
- Provide data-driven insights and recommendations to management and stakeholders.
- Prepare and present reports on last mile performance, highlighting trends, risks, and opportunities.
- Align with country teams to ensure market-specific needs are covered.
- Understand seasonal and market-specific volume fluctuations and align last mile capacities accordingly.
- Contribute to strategic decisions around carrier setup, packaging guidelines, and new service offerings
- Plan and forecast delivery capacity based on volume trends and seasonality, ensuring readiness for peak periods.
Who We're Looking For:
- A degree in Business Administration, Supply Chain, Economics, Engineering, or related fields.
- 2+ years of experience in Last Mile Delivery or Logistics Management within FMCG, E-commerce, or Retail.
- Excellent stakeholder management and communication skills - able to balance carrier, warehouse, and customer needs
- Strong analytical and problem-solving skills with a continuous improvement mindset.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Fluent in English (mandatory).
What we offer:
- Responsibility and decision-making authority from your first day
- The opportunity to work on challenging tasks that contribute to your professional growth
- Work independently and as part of a dedicated, international team
- Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
- 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
- Work with and learn from experts in diverse fields
- Get to know your team members at our exciting company events
- Working from a pet-friendly office
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!